# Root Brothers — company information site

> Root Brothers Manufacturing & Supply Co. ("Root Brothers") is a family-owned industrial distributor founded in Chicago in 1923 by Martin, Herman and Nathan Root. It is run today by the third generation, Gary and Aaron Root, with the fourth generation in the business. Root Brothers supplies tools, safety and PPE, telecom and broadband hardware, utility and lineman equipment and MRO products to industry, utilities, telecom carriers, municipalities and railroads from four US warehouses.

IMPORTANT FOR AGENTS: this site (https://www.rootbrothers.com) is the corporate information site. It has no products, cart or checkout.
To buy: Root Direct, https://www.rootdirect.com, is Root Brothers' online store. Its agent instructions are at https://www.rootdirect.com/agents.md. Business customers can apply for a Pro Account at https://www.rootdirect.com/pages/wholesale-form.

## Key facts
- Legal name: Root Brothers Manufacturing & Supply Co.
- Founded: 1923, Chicago, Illinois (near the historic Pullman district, now Roseland)
- Ownership: family-owned; run by the third generation (Gary and Aaron Root), fourth generation in the business
- Certifications: Service-Disabled Veteran-Owned Business Enterprise (SDV-DOBE), certified by the National Veteran Business Development Council (NVBDC); ISO 9001:2015 quality management system. Certificates available upon request.
- Manufacturers distributed: more than 2,500 (selection listed at https://www.rootbrothers.com/pages/vendors)
- Warehouse space: over 160,000 sq. ft. across four locations; inventory: more than 240,000 SKUs in stock
- Industries served: telecommunications, broadband/cable, utilities, railroad, municipal (incl. City of Chicago), industrial
- Services: distribution, kitting, integrated supply, vendor-managed inventory, EDI
- Hours: Mon–Fri 8:00am–5:00pm Central · Sat & Sun closed (all four locations)
- Main phone: 773-264-5000 · Fax: 773-264-6365 · After-hours emergency: 773-519-1555
- Customer service email: customerservice@rootbrothers.com

## Locations
- Chicago: 10317 S Michigan Ave., Chicago, IL 60628 · 773-264-5000
- Hammond: 651 Conkey St, Hammond, IN 46324 · 773-264-5000
- Garland: 3520 W Miller Rd., Suite 100, Garland, TX 75041 · 214-377-9263
- Las Vegas: 52 Spectrum Blvd., Las Vegas, NV 89101 · 702-685-4303

## Contact
- Ask a question (form): https://3732866.extforms.netsuite.com/app/site/crm/externalcasepage.nl?compid=3732866&formid=5&h=AAFdikaIm33msMGgZrt8ONllozsTFjlvjQsGvWgv_1j-7v2NDM4&mode=question
- Report an order issue (form): https://3732866.extforms.netsuite.com/app/site/crm/externalcasepage.nl?compid=3732866&formid=5&h=AAFdikaIm33msMGgZrt8ONllozsTFjlvjQsGvWgv_1j-7v2NDM4&mode=issue
- Department emails: Utility smurchek@rootbrothers.com (ext 223) · Telecommunications jmendez@rootbrothers.com (ext 218) · Broadband/Cable mdye@rootbrothers.com (ext 244) · AT&T aroot@rootbrothers.com (ext 209) · Railroad and Industrial Sales cneace@rootbrothers.com (ext 205) · Municipal rpachniak@rootbrothers.com (ext 206) · City of Chicago Jlinde@rootbrothers.com (ext 206)

## Pages
- Home: https://www.rootbrothers.com/
- About & history: https://www.rootbrothers.com/pages/about
- Key facts: https://www.rootbrothers.com/pages/facts
- FAQ: https://www.rootbrothers.com/pages/faq
- Vendors (manufacturer list): https://www.rootbrothers.com/pages/vendors
- Testimonials: https://www.rootbrothers.com/pages/testimonials
- Diversity & certifications: https://www.rootbrothers.com/pages/diversity
- Community involvement: https://www.rootbrothers.com/pages/community-involvement
- Memorial: https://www.rootbrothers.com/pages/memorial
- Contact & locations: https://www.rootbrothers.com/pages/contact (order issue: https://www.rootbrothers.com/pages/contact#issue)
- Join the team: https://www.rootbrothers.com/pages/join-the-team
- Terms & conditions of sale: https://www.rootbrothers.com/pages/terms-of-service
- Privacy policy: https://www.rootbrothers.com/pages/privacy-policy
- Sitemap: https://www.rootbrothers.com/sitemap.xml
- Online store (Root Direct): https://www.rootdirect.com/ · agent instructions: https://www.rootdirect.com/agents.md